Client Profile
The Client provides services in three main areas that are environmental, construction & abatement. Environmental services include remediation services, waste, industrial cleaning, emergency response; construction services include pump and tank, sewer systems, drainage improvements, septic & water systems; abatement services include asbestos, lead, microbial, demolition, emergency responses.
Client has number of customers procuring these services. As per US laws & regulations, various types of wastes generated in the industrial operations are to be wiped within specified time frame. Environmental services like waste management, industrial cleaning requires initiating request for a new waste container. Waste generated is of various types like hazardous, non-hazardous, bio-degradable, universal etc. Services required by customers are to be executed at different physical locations for a specific customer. Services requested by customer have customer specific data.
Purpose
To develop an enterprise workflow management application which ensures per customer customizations integrated into core system with user level access and permissions that can be scaled to serve multiple customers of client.
Business Need
Client has a process which is cumbersome with lot of paper work involved. For effective and efficient process flow, client required..
- Workflow process to be automated
- System should be made simple, easy to understand & track; it should reduce paper work.
- Application should enable creation, sharing and distribution of custom-built contents with user level access and permissions.
- Time sensitive data should be color coded to attract attention.
- Transparency in the operations should be increased.
- Customer service and efficiency to be increased.
Solution
An application is developed that helps our client to serve each of its customers efficiently by providing each customer with a portal through which communication and service initiation can be handled by the customer.
Features
- 24/7/365 access to accounts and project activities
- Multiple user interface with user level access and permissions to data
- All customer data integrated into core system i.e. Central services portal
- Real- time dashboard with alerts, account activities, audit trails generated automatically
- Data storage and management done with respect to customer
- Environmental RSS feeds provided to access general environmental data and issues
- Project document library where project related documents can be stored
- 24 hr contact information and instruction to report emergency
- Events displayed in list and calendar view
- Discussion board to discuss various topic
- Accounting section
Tools and Technologies used for implementation
- .NET 2.0
- HTML, CSS and JavaScript
- My SQL
- Ajax
